Privacy Policy

Last Updated: June 2026

Route 2 Bikes is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information you provide when using our website.

Who We Are

Route 2 Bikes
Topsham, Exeter, Devon
Email: info@route2bikes.co.uk
Telephone: 01392 879160

For the purposes of data protection law, Route 2 Bikes is the data controller responsible for your personal information.

Information We Collect

We may collect and process the following information:

Your name
Email address
Telephone number
Information you provide through contact forms, email enquiries, or service requests
Website usage data, including IP address, browser type, pages visited, and time spent on our website
How We Use Your Information

We use your information to:

Respond to enquiries and requests
Provide information about our services
Arrange bike servicing, repairs, or bookings
Improve our website and customer experience
Maintain website security and performance
Comply with legal obligations

We will only use your personal information where we have a lawful basis to do so.

Website Analytics

Our website may use analytics tools such as Google Analytics to help us understand how visitors use the site. These tools collect anonymous information about website usage and do not identify individual visitors.

You can control cookies through your browser settings.

Cookies are small text files stored on your device when you visit a website.

We may use cookies to:

Ensure the website functions correctly
Analyse website traffic and performance
Improve the user experience

You can choose to disable cookies through your browser settings, although some parts of the website may not function correctly as a result.

How We Store Your Information

We take reasonable steps to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

Personal information is only retained for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or business requirements.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers who help us operate our website or business, such as website hosting providers, IT support services, or analytics providers. These providers are required to keep your information secure and confidential.

We may also disclose information where required by law.

Your Rights

Under UK data protection law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information where appropriate
Object to certain processing activities
Request restriction of processing
Request transfer of your data in certain circumstances

To exercise any of these rights, please contact us using the details provided above.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Route 2 Bikes
Topsham, Exeter, Devon
Email: info@route2bikes.co.uk
Telephone: 01392 879160

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data has been handled improperly.

Legal Notice